# Terms of Service

## Overview

Welcome to ZIGNESS. The terms “we”, “us” and “our” refer to **Zignez d.o.o., operating under the ZIGNESS brand**.

Zignez d.o.o. operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (the “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms carefully, as they contain important information about your legal rights.

By visiting, using or interacting with our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, you should not use or access the Services.

## Section 1 – Access and Account

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or place of residence.

To use the Services, including browsing or purchasing products from our online store, you may be required to provide certain information, such as your email address and billing, payment and shipping information.

You represent that all information you provide is accurate, current and complete and that you have all necessary rights to provide such information.

You are responsible for maintaining the security of your account credentials and for all activity associated with your account.

## Section 2 – Our Products

We make every reasonable effort to display our products and materials accurately.

However, natural materials such as wood and bamboo may vary in colour, grain, texture and appearance. These natural variations are part of the material and mean that each product may be unique.

Colours and product appearance may also vary depending on the screen, device and display settings you use to access our store.

Product descriptions, specifications and availability may be updated from time to time. We reserve the right to discontinue products or limit quantities where reasonably necessary.

Nothing in these Terms limits any statutory rights you may have under applicable consumer protection law.

## Section 3 – Orders

When you place an order, you are making an offer to purchase the selected products.

We reserve the right to accept or reject an order where reasonably justified, including in cases of product unavailability, incorrect pricing or product information, suspected fraud, payment issues or inability to deliver to the specified destination.

Payment must be successfully authorized before an order can be processed.

Please review your order carefully before submitting it.

Cancellation requests are subject to our cancellation and return conditions and to any rights you may have under applicable consumer law.

Returns, withdrawals and refunds are handled in accordance with our **Return & Refund Policy**.

If we are unable to accept or fulfil your order, we will contact you using the contact details provided with your order and, where applicable, refund payments already received.

## Section 4 – Prices and Payment

Prices, discounts and promotions may change from time to time.

The price charged for a product will be the price displayed at the time you place your order, subject to correction of obvious errors as permitted by applicable law.

Applicable taxes and shipping charges will be shown before you complete your purchase where required.

For deliveries outside the European Union, customs duties, import taxes or other charges may apply depending on the destination. Unless otherwise stated, these charges are the responsibility of the customer.

You agree to provide current, complete and accurate purchase, payment and account information.

You represent that you are authorized to use the payment method provided for your purchase.

## Section 5 – Shipping and Delivery

We ship orders in accordance with our **Shipping Policy**.

Shipping methods, costs and estimated delivery times may vary depending on the product and destination and will be communicated as applicable before purchase.

Delivery estimates are not guarantees where delays occur due to circumstances outside our reasonable control. However, nothing in these Terms limits any mandatory consumer rights relating to delivery.

Please ensure that the shipping address and contact details supplied with your order are complete and accurate.

For more information, please see our **Shipping Policy**.

## Section 6 – Intellectual Property

The Services and their content, including the ZIGNESS name and branding, text, photographs, graphics, product designs, videos, audio and other content, are owned by or licensed to Zignez d.o.o. or the relevant rights holder and are protected by applicable intellectual property laws.

You may use the Services for personal and lawful purposes.

Unless permitted by applicable law or authorized by us in writing, you may not reproduce, distribute, modify, republish, commercially exploit or otherwise use our protected content.

Shopify names, logos and other Shopify intellectual property remain the property of Shopify or its respective rights holders.

## Section 7 – Optional Tools

We may provide access to tools or services supplied by third parties.

We do not necessarily monitor or control these third-party tools. Your use of third-party services may also be subject to the terms and policies of the relevant provider.

We may introduce new features, tools or resources in the future. Such features will also form part of the Services and will be subject to these Terms where applicable.

## Section 8 – Third-Party Links

The Services may contain links to websites or services operated by third parties.

We are not responsible for the content, accuracy, privacy practices or services of third-party websites that are outside our control.

Before entering into a transaction with a third party, you should review the relevant third party's terms and policies.

## Section 9 – Relationship with Shopify

ZIGNESS uses Shopify to enable us to provide the Services.

However, all sales and purchases made through our store are transactions directly between you and **Zignez d.o.o.**

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of a sale between you and Zignez d.o.o., including any injury, damage or loss arising from products or services purchased from us.

To the extent permitted by applicable law, you release Shopify and its affiliates from claims and liabilities arising from or related to purchases and transactions made with us.

## Section 10 – Privacy Policy

Personal information collected through the Services is handled in accordance with our **Privacy Policy**.

Because the Services are hosted by Shopify, Shopify also collects and processes certain personal information relating to your access to and use of the Services in order to provide and improve its services.

Information submitted through the Services may be shared with Shopify and relevant service providers, including providers located in countries other than your country of residence, as described in our Privacy Policy and Shopify's applicable privacy notices.

Please review our **Privacy Policy** for further information.

## Section 11 – Feedback

If you submit reviews, suggestions, ideas, photographs or other feedback to us, you confirm that you have the right to provide such material and that it does not infringe the rights of others or violate applicable law.

Where permitted by applicable law, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display feedback you voluntarily provide for purposes related to operating, improving and promoting our business and Services.

We may remove content that is unlawful, abusive, misleading, infringing or otherwise inappropriate.

## Section 12 – Errors, Inaccuracies and Omissions

Occasionally, information on the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping costs, delivery estimates or availability.

We reserve the right to correct errors and update information.

Where an error affects an order you have already placed, we will handle the matter in accordance with applicable law and will contact you where necessary.

## Section 13 – Prohibited Uses

You may use the Services only for lawful purposes.

You must not use the Services to violate applicable laws or regulations, infringe intellectual property or other rights, transmit malicious code, engage in fraud or impersonation, interfere with the security or operation of the Services, collect personal information unlawfully or otherwise use the Services in a way that harms us, Shopify, other users or third parties.

We may restrict or terminate access to the Services where permitted by applicable law if these Terms are materially violated.

## Section 14 – Automated Agents

Where automated software, artificial intelligence agents or similar automated systems access or interact with the Services, such access must comply with applicable law, these Terms and any technical restrictions or instructions implemented by us or Shopify.

Automated systems must not circumvent security measures, access restrictions, CAPTCHA systems or other mechanisms intended to control automated access.

We may restrict automated access to the Services where reasonably necessary to protect the Services, our customers or our business.

## Section 15 – Termination

We may suspend or terminate access to the Services where permitted by applicable law, including in cases of material violation of these Terms, fraud, misuse or security risks.

Termination does not affect rights and obligations that arose before termination or provisions that by their nature should continue after termination.

## Section 16 – Disclaimer of Warranties

Nothing in these Terms excludes or limits warranties, guarantees or other rights that cannot lawfully be excluded under applicable consumer protection law.

To the extent permitted by applicable law, we do not guarantee that access to the website will always be uninterrupted, timely, secure or error-free.

General information provided through the Services is provided for informational purposes and should not be relied upon where professional advice is required.

## Section 17 – Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

To the maximum extent permitted by applicable law, Zignez d.o.o., its directors, employees, contractors and service providers will not be liable for indirect or consequential losses arising from the use of the Services where such liability may lawfully be limited.

These limitations do not affect mandatory rights available to consumers under applicable law.

## Section 18 – Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Zignez d.o.o. and its relevant affiliates, employees, contractors and service providers from claims arising from your unlawful use of the Services, material breach of these Terms or infringement of third-party rights.

## Section 19 – Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforceable to the maximum extent permitted by applicable law or severed where necessary.

The remaining provisions will continue in full force and effect.

## Section 20 – Waiver and Entire Agreement

Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with the policies referenced herein, constitute the agreement governing your use of the Services, subject to any mandatory rights available under applicable law.

## Section 21 – Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent where such restriction is permitted by law.

We may transfer our rights and obligations in connection with a legitimate transfer, restructuring or sale of our business, subject to applicable law.

## Section 22 – Governing Law

These Terms and any separate agreements through which we provide the Services are governed by the laws of **Slovenia**, without prejudice to any mandatory consumer protection rights that apply to you under the laws of your country of residence.

Any disputes will be handled by the competent courts in accordance with applicable law.

## Section 23 – Headings

Headings used in these Terms are included for convenience only and do not limit or otherwise affect these Terms.

## Section 24 – Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices or legal and regulatory requirements.

The current version will be published on this website.

Where required by applicable law, we will provide notice of material changes.

## Section 25 – Contact Information

Questions about these Terms of Service can be sent to:

**Zignez d.o.o.**  
**ZIGNESS**  
Cankarjeva 17  
1234 Mengeš  
Slovenia

**Email:** info@zigness.com  
**Phone:** +38631363083  
**Company registration number:** 8416920000
**VAT ID:** SI11643455