Returns

You have 14 days after receiving your order to request a return.

To be eligible for a return, the item must be returned in the condition in which it was received. You will also need your receipt or proof of purchase.

To request a return, please contact us at info@zigness.com before sending the item back. Returns sent without prior notification may not be accepted.

The customer is responsible for arranging and paying all direct costs of returning the goods.

As some of our products are large and cannot normally be returned by standard postal services, the estimated return shipping costs within the EU are:

• Tabletops: approximately €120

• Complete standing desks: approximately €180

Actual return shipping costs may vary depending on the collection address, carrier and shipment dimensions.

The customer is responsible for arranging and paying the direct costs of return shipping when exercising the statutory right of withdrawal.

Damages and issues

Please inspect your order upon delivery and contact us as soon as possible if the item is damaged, defective, or if you receive the wrong item so that we can evaluate the issue and resolve it.

If a product is faulty, damaged or does not conform to your order, your statutory consumer rights apply. Where required by applicable law, the costs associated with returning a defective, damaged or non-conforming product will be covered by us.

Custom and personalised orders

The right of withdrawal does not apply to goods that are made to the consumer's specifications or are clearly personalised, as provided by applicable consumer law.

If you are unsure whether your order qualifies as a custom or personalised product, please contact us at info@zigness.com before placing your order.

European Union – 14-day right of withdrawal

If your order is delivered within the European Union, you generally have the right to withdraw from your online purchase within 14 days of receiving the goods, without giving a reason, subject to the exceptions provided by applicable law.

To exercise your right of withdrawal, please contact us at info@zigness.com within the 14-day withdrawal period.

After notifying us of your withdrawal, the goods must be returned without undue delay and no later than 14 days after you informed us of your decision to withdraw.

The customer is responsible for the direct costs of returning the goods.

Refunds

Once we receive and inspect your return, we will notify you.

Where the right of withdrawal applies, eligible payments will be refunded in accordance with applicable law. We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.

Refunds will be made using the same payment method used for the original purchase, unless otherwise agreed.

Please note that your bank or card provider may require additional time to process the refund.

For any questions regarding returns or refunds, please contact us at info@zigness.com.